Frequently Asked Questions (FAQ)

1. Are the products original or inspired?

Our products are designed with inspiration from major brands , with finishes and details that match their quality and design. However:

  • They are not official products of those brands.
  • Each piece is custom-made in collaboration with select workshops in Europe and Asia, using high-quality materials such as stainless steel coated with genuine S925 silver.

Advantage: We offer exclusive, high-quality designs at affordable prices, without the additional costs associated with luxury packaging or brand licensing.

2. Why do shipments from China, Thailand, Italy, or Poland appear?

Some of our products can be shipped directly from partner workshops in Asia and Europe , as part of our business model. We'd like to highlight:

  • This does not affect quality or shipping times . All products meet our advertised quality standards and arrive protected to prevent damage during shipping.
  • Why did we choose this model? We work with workshops around the world to reduce operating costs and offer more competitive prices to our customers.

If you see "customs" or references to China, Thailand, Italy, or Poland in your order tracking, don't worry: it's part of the logistics process.

3. What to do if an order doesn't arrive?

If your order doesn't arrive within the estimated time, follow these steps:

  1. Check the tracking number: You can do it on our tracking page: bejoyasvintage.com/apps/17TRACK .
  2. Review key dates: Consider whether there are holidays or high demand that may have caused delays.
  3. Contact us: Email us at info@bejoyasvintage.com with your order number so we can investigate the situation with the shipping company.

In the event of confirmed loss, we will offer you a free reshipment or a full refund, as appropriate.

4. How to choose the correct size?

Choosing the right size for your jewelry is important to ensure an optimal experience. Here are some recommendations:

A. Bracelets:

  • Measure your wrist: Use a tape measure to measure the circumference of your wrist.
  • Add 1-2 cm: This will allow for a comfortable fit.

B. Rings:

  • Use a reference ring: Measure the inner diameter of a ring you regularly wear.
  • Check out our sizing guide: We have a detailed table on our website to help you convert millimeter measurements to standard sizes.

Important Note: If you have any questions, please contact us before making your purchase. Returns are not accepted for size selection errors due to product customization.

5. What does each package include?

Each order is delivered in functional and secure packaging designed to protect the product during shipping. This includes:

  • Sealed ZIP bag: Protects jewelry from scratches and damage.
  • Identification label: Basic product information to facilitate its identification.

Why do we use this format?
Our minimalist packaging allows us to reduce costs and offer affordable prices without compromising product quality.

Note: If you require special gift packaging, please see the additional options available at checkout.

6. What if I have questions before purchasing?

We're here to address any concerns before you place your order.

Recommendation: Before making a purchase, please review our policies and guides available online to ensure you are fully informed.

If you have any further questions that aren't answered here, please don't hesitate to contact us. We're here to help! 💎