Frequently Asked Questions (FAQ)
Here we answer the most common questions so that your shopping experience at BeJoyasVintage is clear and without surprises.
1. What is the delivery time for my order?
Once payment is confirmed, all orders are processed within 1 business day . Delivery is usually within 1 to 4 business days . We'll send you a tracking link via email so you can track your order at all times.
2. How much does shipping cost?
Shipping is 100% free on all orders to anywhere in Spain, including the Peninsula and the Islands! Your purchase price does not affect the shipping cost.
3. Can I return a product if I am not satisfied or need a different size?
Yes, you have up to 180 calendar days from the date of receipt of your order to request a return or size exchange. For a return to be accepted, the product must be unused , in its original packaging , and retain all accessories .
4. Who bears the return costs?
At BeJoyasVintage, we cover the return costs . Whether you need a size exchange, want to return the product for another reason, or if the item is defective, you won't have to worry about any return costs.
5. What options do I have when making a return?
When returning a product, you can choose the option that best suits your needs:
- Full refund .
- Exchange for another size or model.
- A voucher for future purchases in our store.
6. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or is not the item you ordered, please email us at info@bejoyasvintage.com . Include your order number , clear photos of the problem, and a brief description of the situation. We will offer you a quick, no-cost solution .
Contact Information
If you need further assistance or have any other questions, please do not hesitate to contact us:
- Company name: BeJoyasVintage
- Phone number: +34 684 761 027
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Email: info@bejoyasvintage.com
- Business hours: Monday to Friday, 9:00 - 18:00
Live chat available on our website